843-871-1582Frequently Asked Questions
Call us at 871-1582 as early as possible for the best selection. Our staff will answer questions and assist in selecting the right equipment for your event. We will send you an email confirmation and call when we are in route to deliver.
Deposits
We require a $50.00 nonrefundable deposit or 20% on multiple unit rentals whichever is more. A deposit guarantees your reservation. Only if we have to cancel reservation due to poor weather conditions that are a safety issue then the deposit will be refunded.
License and Sales Tax
We are licensed and insured and collect sales tax on all rented equipment based on your tax rate location. If the rental is for a tax exempt organization we will need an original signed copy of the sales tax exemption form.
Insurance
Yes. Space Walk carries liability insurance coverage. However, we are only responsible for our own negligence; not yours. In reserving your inflatable, you will be required to sign a rental agreement that lists specific terms and conditions of the rental. You must adhere to these rules. Injuries or accidents are very rare, but generally they are the result of a lack of supervision or inappropriate use.
Forms of Payment
Payment is due upon Delivery. We accept cash or Money Orders. You also may pay by Check, Master Card, Visa or Discover. The person that owns the account needs to be there with photo ID. We do not take 2nd party checks or another person's card.
Cancellation Policy
You can cancel up until the time of delivery. The deposit will not be refunded unless there is a safety issue due to inclement weather. Once the equipment is setup the rental fee is nonrefundable.
Supervision
Inflatable bouncers that are used correctly are safer than playground swings and slides. Improper use by the occupants, such as climbing on the nets, rough housing, flipping, or running into one another can cause serious injury. It is important that a responsible adult be in charge of an inflatable at all times to insure that all safety rules are followed to prevent injury.
Set Up
We can set up on grass, asphalt, concrete, and indoors. It takes about 30 minutes max to setup one inflatable. It is preferable to have an area 20'x20' for basic jumps. We do not setup under power lines. Larger units require more space and time to setup. The equipment cannot be set up in DIRT, MUD, SAND, ROCKS or MULCH.
Delivery
We will deliver 1/2 hour to 1 hour before the party starts. We will call to let you know we are on our way to deliver
Customer Pickups
We allow customers to pick up moonwalks and other small items. You will need a pick-up truck, mini-van, trailer or SUV. They cannot be placed in a car or trunk. Larger items must be delivered and set up by our staff. We provide the Space Walk, electric blower, anchoring, set-up instructions, and brochure when you pick up. You will need a hammer for the anchors and a power source (see below).
What Blows Up The Inflatable?
All the Space Walks require a standard dedicated 110 v. household outlet within 50 ft. The blower must stay plugged in while the inflatable is in use. If power is not available, a generator can be rented from us for an additional fee. DO NOT PLUG ANYTHING ELSE INTO THE SAME CIRCUIT!
What if the weather is bad on my party date?
If the weather will interfere with safety, such as high winds or heavy rain and lightening, we will cancel all reservations and attempt to reschedule your event if possible. If the forecast calls for scattered or isolated rain, the choice is yours on whether to cancel or keep your reservation. Keep in mind that we do not offer rain checks or refunds once the equipment has been set up. If you choose to keep your reservation and your event is "rained out," you are required to pay the contract amount in full. It actually creates more work for us to deal with wet equipment. If it does start to rain during your event, please remove all riders and unplug the blower to deflate it and fold in have if time permits. After the rain stops plug it back in and dry it out.